Refund Policy

1. Subscription Purchases

IVELN Pro is a digital subscription service offered on monthly and annual billing plans. Paddle is the Merchant of Record for IVELN Pro purchases and processes subscription payments, applicable taxes, and billing.

2. Cancellation

You may cancel your subscription at any time through the subscription management options available with your account. Unless otherwise stated, cancellation stops future renewal and your Pro access continues until the end of the current paid billing period.

3. Refund Requests

If you believe a charge was made in error or you have another valid reason to request a refund, please contact us with the relevant purchase information. Refund requests are reviewed based on the circumstances of the purchase, applicable law, and the policies of our payment provider.

4. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase or charged an incorrect amount, contact us so the transaction can be reviewed.

5. Processing of Approved Refunds

Approved refunds are processed through Paddle and returned to the applicable payment method. The time required for funds to appear may vary depending on the payment method and financial institution.

6. Statutory Rights

Nothing in this Refund Policy limits any refund, cancellation, or consumer rights that cannot be excluded under applicable law.

7. Contact Us

For billing or refund questions, contact us at:

support@iveln.com